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Chris Allen

Update: Remote Hands During COVID-19

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Hi everyone, just another quick update on how our Remote Hands Policy is currently working during the COVID-19 enforced lockdown.
Just as a reminder, we are still mostly working from home where possible, as per the Government guidelines.
Previously on weekday mornings, we would have a Technician in to carry out essential Data Centre checks. During this time period, we were also carrying out any Remote Hands support.
However, now that the Government’s lockdown restrictions have been made more flexible, we thought we’d adjust to doing the same.

Our updated Remote Hands Support is now as follows:

– A Technician will be on-site at 8 am – 10 am (Mon – Fri)
-A Technician will also be on-site at 4 pm – 6 pm (Mon – Fri)
During these two time slots, we will be able to respond and carry out any Remote Hands Support you may need. So if you need Remote Hands in the near future, bear these times in mind.
We understand that these time restrictions can be inconvenient, so we appreciate you’re understanding during this lockdown period. We hope to get increasingly more flexible until we can open up as normal, this will, however, be following Government guidelines. We’ll keep you updated, as and when.
If you’re not sure if you have Remote Hands Included or aren’t sure what we can and can’t do for you with Remote Hands, please feel free to get in touch with Support. Likewise, if you need emergency support, again please get in touch with support.
0114 228 0022
support@hahosting.com
Thank you for your understanding.
The HA Hosting Team

Remote Hands During COVID-19 Lockdown

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Hi everyone, just a quick update on how our Remote Hands Policy is currently working during the COVID-19 enforced lockdown.
We are currently working from home as per the Government guidelines. However once a day, (usually first thing in the morning, Monday-Friday) a member staff attends the site for approximately 90 minutes to carry out the essential Data Centre checks. We are happy to provide remote hands support during this time with any issues you might be having.
We understand that these time restrictions can be inconvenient, so we appreciate you’re understanding during this lockdown period.
If you’re not sure if you have Remote Hands Included or aren’t sure what we can and can’t do for you with Remote Hands, please feel free to get in touch with Support. Likewise, if you need emergency support, again please get in touch with support.
We’re happy to help with whatever we can.
0114 228 0022
support@hahosting.com
Thank you for your understanding.
The HA Hosting Team

Status Page Upgrade (May 2020)

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Staus Page Upgrade

We have recently done some work on our Status Page, to give it some more functionality and increase the value it provides both us and you.

The two biggest features that have been implemented are:

  • The new scheduled maintenance section
  • All V routers are on the page now

 

A New Scheduled Maintenance Section

This basically does what it ‘says on the tin’. It’s an area of the Status Page that contains any pre-planned or upcoming maintenance. Even better is that it has a feature that allows you to ‘subscribe’ to it. This will mean you are sent notifications about upcoming work as and when we update it. If you want to stay up to date with the work we’re doing, this is the best way!

Of course, for any major maintenance, we’ll still be updating the blog, email and social media to make sure you know.

 

All V-Routers Are Now on the Page

Another simple one. The Status Page will now show all of the V-Routers and their conditions, so you can check them yourself if you think you might be experiencing any issues.

 

That’s all for now, we’ll be sure to keep you updated with any other changes that crop in the near future.

If you want to see the newly upgraded Status Page yourself, you can click here to visit.

 

Keep Updated

As always, one of the best ways to stay updated with anything we’re doing is through our Social Media channels:

Facebook

LinkedIn

Twitter

Number Ports on Hold Due to COVID-19

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Number Ports on Hold Due to COVID-19

Hi Everyone, here is another quick update – this time on number porting.

 

Due to COVID-19, it appears BT (Openreach) have shut there porting desk in India without informing suppliers – Annoying we know! As you can imagine this will have a knock-on effect of the majority of UK and will result in number ports failing.

So in order to prevent unnecessary charges being applied and waste people’s time we will be queueing all new and existing port requests until further notice.

We will update you further as we are informed of any changes and apologies for the delay in this service.

 

If you have any questions about how this might affect you, please contact our support team.

support@hahosting.com

0114 228 0022

 

Thanks for your understanding.

The HA Hosting Team

Improving Our Exchange Platform’s Resilience

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Improving Our Exchange Platform

Hi everyone, this is a quick follow up from last week’s post of planned maintenance for our Exchange platform.
Our planned maintenance window for Exchange was completed over the weekend, with little to no disruption to service. The maintenance involved us moving the underlying Virtual Hard Disks to a new resilient, dedicated Ceph Storage pool.
This means the data is now spread across multiple disks, in multiple servers. The result of this means we can now lose a Ceph Server and service will be maintained as usual.
The benefits of having this system in place are obvious – a much more resilient Exchange platform. This will help maintain service due to the resilient design of the Ceph Storage pool. It should also give the platform a little performance boost – see some of the results yourself below!
Exchange before exchange after
As you can see, overall is there is a noticeable improvement in performance.
As always, we’ll keep the website and Status Page updated with any updates and maintenance that will be underway!

Keep Updated

The best ways to keep updated about any news or updates we’ll have is either through our Blog or by following our Social Media accounts:

Facebook

LinkedIn

Twitter

Update: Exchange Platform Maintenance

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Upgrading Exchange

 

Hi Everyone, here is another quick update about some upcoming, scheduled maintenance that will be taking place this Friday (20/03/2020).

 

We will be carrying out some essential maintenance on our Exchange Platform over the weekend, beginning on Friday 19th of March at 9 am.

During this timeframe, the Exchange platform will be operating at a reduced resiliency level. This slight reduction in resilience is so that the platform can be upgraded – increasing resilience in the long term. However, we are not expecting any outages to service. If you think this has affected you, please contact the support team via the usual methods for help.

There is no guaranteed end time for the maintenance yet, however, we are expecting it to be completed by Monday at the latest (foregoing any unexpected surprises). We’ll keep the Status Page up to date with the progress of the maintenance. Checking that will be the best place to find the latest information.

 

If you have any questions about the maintenance, don’t be afraid to give our support team a quick shout!

support@hahosting.com

0114 228 0022

 

Thanks for your time!

The HA Hosting Team